Shurgard Self Storage Southwark, on Ossory Road, is praised by many reviewers for its reception team, with Damon and Lewis named repeatedly for patient, effective problem-solving, including tracing lost reservations and helping with account and unit changes, and Molly and Jade also mentioned for helpful phone support. Several reviewers value the 24-hour access on offer. However, a recurring theme among a minority of reviews describes steep, unexplained price rises after joining, in one case by around 40 to 60 percent within months, occasional problems with lifts responding to the app or door codes, and a lock bought at another branch that would not work here. One reviewer also describes a last-minute cancelled reservation despite an assurance that units would be held. As a self storage facility in London, Shurgard Self Storage Southwark holds a 4.7-star average from 555 Google reviews.
Reviews
4.7 / 5 · 555 totalHad the best experience - Shane was incredibly helpful. I must have called 4-5 times and Shane remained so patient and committed to finding me the best fit for my situation. Cannot recommend Shurgard more!
Thank you! Great (best) price, and really helpful staff. Thank you Molly who I was on the phone with, very helpful and answered all my questions.
I appreciate the 24 hour access but the price rises are despicable!!! No improvement on the device but I'm paying 60% more
I just wanted to say I was in a tough situation and the young man via the name of Lewis helped me and took his time out of his day to talk me though every step and fixed my situation , I just wanted to say thank you to him People like him a soo rare to find in customer services
Lewis was incredibly helpful today and assisted me with my storage transfer. He went above and beyond to fix my problem, and had a solution in no time at all, making the relevant phone calls and looking up all the different options for me. He made something which was super stressful for me seamless, and he very quickly resolved my query. Thanks again Lewis :)
Jade was super useful on the phone - able to answer all questions quickly and get us set up with our storage unit.
Sometimes the lifts don't work well with the app/codes which can be annoying when you get stuck. I've had to call them before after someone left early,. You can get dodgy people outside - once a group of people with dangerous dogs stayed outside for two hours and staff did nothing about it. I previously paid for a Shurguard lock which I used at Tottenham and Alperton, but here it doesn't work so you have to buy a new one which is not fair or ethical. Also, in the space of one month, my unit rental went up 40% and I couldn't do anything about it.