Shurgard Self Storage Camden, on York Way, is described by reviewers through a large, consistently named team including Boris, Alex, Rohan and Dean, praised for friendly, efficient check-ins and quick resolution of day-to-day queries. Customers repeatedly highlight the location's easy access near Kings Cross station, two lifts serving the floors, handy trolleys and spacious parking, with one long-standing customer now in a third year of storage. Set against this, one reviewer describes a billing dispute after their contract ended, with automatic payments continuing to be taken and Shurgard slow to acknowledge or refund the error. Another notes with disappointment that entry hours are being reduced from 23:00 to 21:00. As a self storage facility in London, Shurgard Self Storage Camden holds a 4.9-star average from 988 Google reviews.
Reviews
4.9 / 5 · 988 totalI rented a Shurguard storage unit, on a monthly rolling basis, in March and was served by Ryan, who was efficient. The unit was located in Euston, but I dealt with the Camden branch as it had the closest manned office. I cleared the unit on 11/05 due to relocation and received a 'Thank you for your custom' email from Shurguard, titled 'Your contract with Shurguard has ended', on the same day. The automatic billing function through the Shurguard app did not end with this cancellation, so an additional payment was processed the following month. I contacted Shurguard on 23/05 via the website's enquiry form to arrange a refund of the amount and received no response. I followed up with a further enquiry on 23/06 and spoke to Boris, who repeatedly asked for my notice email, which I explained was not required, as the vendor had cancelled the contract on their end. I provided proof of a WhatsApp chat in which Shurguard contacted me to discuss my rental until. The chat shows that, after asking whether any further invoices needed to be paid, Shurguard failed to answer. Boris said that WhatsApp 'is not a primary method of communication' despite being contacted by them on the platform first. My advice is to be sceptical of monthly rolling contracts that the vendor claims are flexible in-store, only to experience money-grabbing tactics after the contract has ended. Ultimately, Shurguard cancelled my contract and is refusing to refund a payment made for a service I did not receive. The reason: I did not serve notice after they had already cancelled my contract.
Thank you Alex & Boris, really helpful, Alex showed me the spaces and explained the prices, was really informative - Camden - York way Shureguard
Boris and the team at Shurgard Camden are great and always happy to help. Its my third year here and can see myself keeping my unit here for many years to come. Would highly recommend!
Just started with a small unit today, great experience so far. Dean wad very helpful with the move-in, and access is very secure and convenient.
Had a fantastic experience with Shurgard in Kings Cross. The location is incredibly easy to access, just a short walk from the station, which made the whole visit stress-free from start to finish. The guys there were brilliant: friendly, professional, and clearly know their stuff. They took the time to understand exactly what I needed and delivered above and beyond what I expected. What really stood out was the attention to detail and the genuine care they put into the service. No corners cut, no rushing, just proper quality work and a team that actually enjoys what they do. The space itself is clean, welcoming, and well organised, which made the whole thing feel relaxed and effortless. Pricing was fair for the quality on offer, communication was spot on throughout, and I left feeling completely looked after. Highly recommend to anyone in the Kings Cross area looking for a reliable, top-tier service. I’ll definitely be back, and I’ve already started telling friends about them. Five stars without hesitation.
I had a great experience, Rohan and Alex resolved my concerns very promptly and efficiently!
Very happy with my storage unit, the service from the team at Camden was excellent. If I need storage in future I will definitely use them again.