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Safestore Self Storage

Safestore Self Storage

4.8(391 reviews)See reviews ↓·London

What customers say

Based on genuine customer reviews

Someone helping a friend relocate, and customers shifting home or office contents, form the backdrop to most of the feedback gathered here. Adam's name appears repeatedly, praised for patience, warmth and a willingness to clarify each stage of the process, including liaising with removal firms when that was needed. Elizabeth draws similar thanks for fielding enquiries knowledgeably, while Ashley and Lilly are each credited with friendly, capable service at the front desk. Fair, competitive rates are a recurring theme, and several accounts note that switching from another storage site yielded a bigger unit for less outlay.

Reviewers frequently describe the premises as clean, orderly and straightforward to reach, with units allocated and occupied without delay. Communication by telephone or in person is said to run smoothly from first question to move-in day, leaving customers reassured. Practical assistance with removals and packaging supplies also comes in for mention, as does guidance on sizing a space correctly. What stands out most is the personal tone of the service, with the named staff members at its centre.

Packaging Supply ShopStorage facilityWarehouse
Safestore Self Storage — Customer photo
Safestore Self Storage — Customer photo
Safestore Self Storage — Customer photo

Reviews

Reviews are taken from publicly available sources.

ZB
Zohar Benchetrit24 July 2026

Super easy to access and staff at reception is always friendly. Lilly was really helpful especially :)

SP
Sanghyun Park19 July 2026

They helped me find the best available fare, bringing the price down from £110 to just £31. They were also friendly, professional, and polite. Highly recommended.

LO
Lauren Oges9 July 2026

Don’t trust the sales staff. The woman who signed me up told me that when collecting my stuff that I would only have to pay for the days I had used. In fact, the contract she got me to sign was paid monthly, so I had to pay £100 for like 3 days of storage. When I explained this situation to the duty manager, he “couldn’t help me”. I got scammed, 100%. DEFINIETLY would not recommend.

NS
Nazar Snihur29 June 2026

Cheapest around the area. Great service. Very nice stuff, Thanks to Elizabeth. Highly recommend

AH
Akif Hossain15 June 2026

Spoke to a representative called Ashley. He was really helpful and assisted us with all our questions and issues. He is a credit to the company!

AB
Anaelle Burlet9 June 2026

I’ve always had the best experience with Safestore in different locations. Their teams are always very helpful and professional. Thank you to Lili and Elizabeth, which allowed me to view storages before choosing the appropriate size, and return boxes I didn’t need !

I
Inam22 April 2026

Adam was so helpful, got me moved in super quick and for an excellent price. Highly recommend

Self storage facilities in London compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 12 businesses in this category in London are compared.

RankProviderRatingReviewsOpen Sat.
1Vanguard Self Storage★ 5,01141Yes
2Vanguard Self Storage Soho★ 5,0418No
3Beckton Container Self Storage★ 5,04Yes
4STORAGE CONTAINERS LONDON★ 5,04Yes
5Morgan Storage Solutions★ 5,02Yes
10Safestore Self Storage (this page)★ 4,8391Yes
Contact
Working hours
Monday08:00–18:00
Tuesday08:00–18:00
Wednesday08:00–18:00
Thursday08:00–20:00
Friday08:00–18:00
Saturday08:00–18:00
Sunday10:00–16:00