Safestore Self Storage on Newtown Middleway in Birmingham is described by reviewers mainly through its team, with Cairo, Michael, Sean, Jenny and Connor named repeatedly for friendly, efficient help at check-in and with day-to-day queries. Customers describe an easy-to-find, affordable, secure facility with transparent costs explained clearly from the outset, and one reviewer who stored a full house's contents for six months found staff went out of their way to answer questions by phone and email. One long, detailed review describes a very different experience: a starting price that rose substantially over roughly two years to nearly three times the original figure, with little sympathy shown during a period of personal hardship. As a self storage facility in Birmingham, Safestore Self Storage holds a 4.8-star average from 607 Google reviews.
Reviews
4.8 / 5 · 607 totalI am pleased with the service. I am very pleased with the customer service Cairo, showed me on all of the occasions I visited safestore. He explained clearly, answered any questions I asked, Which gave me full understanding. I would like to say the other gentleman were polite also. Thanks for your help all .
Thanks to Cairo, my move-in experience was quick, smooth, and efficient. He was very helpful throughout the process. Michael also did a great job by assisting with the booking and recommending the most suitable storage space for my needs. My experience with Safestore has always been excellent, and I truly appreciate the great customer service.
Michael and Cairo served me today and it was great I really appreciate them for helping me.
The location is great and easy to find plus Michel was very helpful and makes it easy for me thanks to him. The whole team are welcoming thanks to all
Everyone was really helpful, from the point of calling to reserve a space, Sean really made sure we got the best offer possible. In move in day, Jenny also made sure that everything was setup and answered all of my questions
Stored the contents of my house there for 6 months. From the beginning staff were transparent about costs. I found the price to be reasonable, the staff were friendly and polite and when I made contact by email or phone staff went out of their way to answer any queries I had. I Would definetly use them to store my things again.
Highly recommend. Michael explained everything and helped me understand the whole process. Super friendly & attentive. Definitely speak to him if you can!