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Safestore Self Storage

Safestore Self Storage

4.9(523 reviews)See reviews ↓·Southampton

What customers say

Based on genuine customer reviews

Southampton customers repeatedly describe a straightforward and reassuring experience when arranging self storage at this facility. Several reviewers highlight the role of named staff, particularly John and Leo, who are praised for explaining the process clearly, offering knowledgeable advice without any pressure to over-rent, and making the paperwork and unit selection feel simple. Several accounts note how quickly the sign-up was completed, whether for a student rental or during a house move, and how easy the team was to reach by phone and email before and after booking.

Something that features in review after review is the friendly and patient reception, with staff credited for being welcoming and understanding towards first-time users. Customers also describe the pricing as reasonable and affordable, with no unwanted extras pushed on them. The storage units themselves, including an 80 sq ft space, are described as clean and well laid out, and the overall process is characterised as efficient, stress-free and far less complicated than expected. Practical help from John and Leo, combined with a welcoming reception team, is the detail that recurs most strongly across the feedback.

Storage facilityWarehouse
Safestore Self Storage — Customer photo
Safestore Self Storage — Customer photo

Reviews

Reviews are taken from publicly available sources.

PM
Plamena Mihaylova17 July 2026

The staff is very helpful and friendly, the prices are reasonable, and the process and layout is very easy to follow! As a first time user of any storage facility, I was happily surprised at how easy they make it for you. Would recommend!

RA
Roxanna Anderson16 July 2026

Amazing service really happy unit is very clean on arrival first time renting a storage unit and very happy Leo from southampton store was very helpful

MW
Millie Woodham14 July 2026

During the process of moving house and sofa surfing, getting storage was one of the least stressful parts of this process, thanks to John! John was very helpful over the phone, super informative, and didn’t push me into paying for more than I needed. Easy to contact by phone and email, and everything was super quick and easy too! We aren’t using the storage yet, but hopefully the process is just as smooth as booking in!

TC
Teresa Chan28 June 2026

Had a really good service from John was super helpful with my storage unit really appreciate him for the help. Made things super easy to manage.

N:
nora :]23 June 2026

Very very easy and reasonably priced, really friendly staff! John helped me out massively and was very kind!

KH
Katarzyna Holden15 June 2026

Leo and his team at Southampton Quay are very helpful so far there has not been a problem they could not solve. The size of our unit is great for our needs. It's been a pleasure to work with them

G
Ginta15 June 2026

The service at Southampton Quay has been amazing. The staff have helpful and the hours suit our needs.

Self storage facilities in Southampton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Southampton are compared.

RankProviderRatingReviewsOpen Sat.
1Southampton Vaults★ 5,051Yes
2Safestore Self Storage (this page)★ 4,9523Yes
3South Coast Containers Ltd★ 5,03No
4Woodpecker Self Storage★ 4,632Yes
5Access Self Storage Southampton★ 4,6322Yes
Contact
Working hours
Monday08:00–18:00
Tuesday08:00–18:00
Wednesday08:00–18:00
Thursday08:00–20:00
Friday08:00–18:00
Saturday08:00–18:00
Sunday10:00–16:00