CitiStore Ltd

CitiStore Ltd provides document storage, scanning, and confidential shredding services to businesses nationwide, operating from a central Midlands hub. The company offers insolvency services with over 50 years of combined experience supporting insolvency practitioners. CitiStore Ltd is ISO 27001 certified for data security. Its team has over 50 years of combined experience. CitiStore Ltd serves law firms, insolvency practitioners, healthcare providers, and businesses of all sizes across the UK. Stephen Rose is the Owner of CitiStore Ltd, having started in the storage industry at the age of eight, working in his family's business.

Andrew Squibb is Head of Operations with over 20 years in the industry. Chris Smith is Head of Digital Operations, and Grace Green is a Data Expert. CitiStore Ltd works with legal, insolvency, professional services and compliance-led sectors. The scanning service converts physical files into fully searchable, indexed PDFs. CitiStore Ltd offers secure offsite storage for wills and deeds. It provides data entry using manual and OCR-based methods. CitiStore Ltd has 500+ active clients across sectors. Its storage service includes controlled access and complete inventory tracking for GDPR compliance. The shredding service is certified confidential destruction.

In Sunderland, CitiStore Ltd has built a reputation among business clients for confidential document storage and shredding work. Reviewers frequently point to the reliability of the monthly shredding collections, describing them as efficient, prompt and well organised. The company handles both document storage and secure disposal of data, and several customers note that records are delivered quickly and collections arranged without fuss.

An observation shared by more than one reviewer is the friendliness of the staff, with named team member Steve singled out for professional and approachable service. Communication is another recurring theme, as queries are answered promptly and customers feel their needs are attended to consistently. Pricing is described as very reasonable and offering excellent value for money over long-term use.

Clients who have worked with the firm for more than two years speak of an unfailingly dependable service, with paperwork delivered and collected exactly as arranged. The care taken with confidential material and the willingness to go beyond expectations appear throughout the feedback, alongside a courteous manner that makes the company easy to deal with. Many reviewers highlight the quality of the customer service as the reason they continue using the storage and shredding provision for their business records.