Big City Self Storage

Big City Self Storage is a family-run self-storage business based in Belfast and a trading name of Instorage Ltd. It has over 10 years of experience in the self-storage industry and is a member of the Self-storage Association. The facility offers storage units for business, personal and student use, with a range of unit sizes including small, medium, large and extra large. Rentals are flexible, with short and long-term leases available.

Security features include an electronic fob entry system, electronic entry to the building, round-the-clock CCTV monitoring, smoke detectors and fire alarms. A space calculator helps determine the storage space needed. Services include free use of onsite trolleys, confidential shredding, boxes and packaging, and a student offer of free collection and return from any student accommodation in Belfast. The company sponsors local sporting events on an annual basis.

Friendliness and helpfulness come through as the dominant theme of the feedback left for Big City Self Storage in Belfast. Customers in several reviews describe staff members as polite, welcoming and ready to answer questions without any fuss, with Patrick and Kieran both singled out by name for the ease with which they dealt with enquiries and changes as they arose. Reviews time and again mention that belongings feel secure on site and that the premises are kept clean and tidy, with lockers described as spacious and simple to get into.

The handling of fragile items is praised, one account noting that goods were wrapped carefully and arrived at a new home without damage, while the removal side of the operation is spoken of in the same positive terms as the storage itself. Clear communication runs through the accounts, with questions answered effortlessly and adjustments accommodated without difficulty, and the overall impression is of a team that treats stored property with care. Shredding and packaging supplies also feature among the services mentioned. It is the personal attention of the named staff that customers return to most often.