Shurgard Self Storage Reading Caversham, on Caversham Road, is described by most reviewers through Karen and Claire, praised repeatedly for quick, friendly account set-up, resolving sizing issues by swapping customers into larger units without fuss, and long-term support that includes chasing up small queries years after signing up. Customers mention competitive prices and clean facilities, with one attributing the branch's welcoming feel to why they have stayed loyal to Shurgard for years. Against this largely positive record, a lift out of action for over a week left one reviewer unable to reach their unit at all, and another describes frustration at being issued a company-specific padlock rather than allowed to use their own. As a self storage facility in Reading, Shurgard Self Storage Reading Caversham holds a 4.6-star average from 429 Google reviews.
Reviews
4.6 / 5 · 429 totalDefinitely recommend using this place for storage. Good customer service, fair prices and spacious units which are easy to access
Claire was brilliant in assisting me today. She was very polite and helpful and knowledgeable with the system. I highly recommend this branch and Shurgard. Prices are amazing too.
Karen and the team are awesome! I've been to a few different Shurgard locations and they all are great but Caversham was my first and really feels like home!
Claire helped me to set up my app and helped me to deal every to rent a storage unit. She is wonderful and professional, Recommended
Karen was really helpful in getting me the right size unit I needed by showing me various sizes at their office location. Made the process very quick and easy. Highly recommended
Karen is the best! She showed me the units and guided me through the seamless onboarding process. Highly recommended!
Had a great experience, excellent customer service. Karen was extremely helpful, responsive and very professional nothing was too much trouble and exceeded our expectations Brilliant clean storage Would highly recommend.