Safestore Self Storage on York Road in Leeds is described by reviewers mainly through Junaid and Barbara, praised repeatedly for polite, efficient help, including guiding customers through DHL international parcel shipments and a palette storage and wrapping service popular with students moving out of university accommodation. Reviewers highlight no deposit required, trolleys and pallet jacks for moving boxes, extensive CCTV, and welcome extras such as a padlock and voucher for packing materials. Set against many strongly positive reviews, one reviewer describes being sold only a pallet rather than the room they had paid for, at a higher cost, and refused a refund for unused days. As a self storage facility in Leeds, Safestore Self Storage holds a 4.8-star average from 574 Google reviews.
Reviews
4.8 / 5 · 574 totalI visit this store regularly to make my DHL international deliveries and most of the times I’m served by Junaid and Barbara who are always incredibly helpful, polite, and efficient. They made the entire shipping process quick and stress-free. Highly recommend this store for its fantastic customer service!
I had a great experience using this self-storage facility. The staff were incredibly kind, welcoming, and always happy to help with any questions I had. The units were clean, secure, and easy to access, which gave me peace of mind knowing my belongings were safe. The whole process was simple and stress-free from start to finish. I would definitely recommend this self-storage to anyone looking for a reliable, friendly, and well-maintained place to store their items. Thank you for the excellent service!
Really good and quick customer service, super easy to set everything up. Straight forward system and secure. Friendly on the phone and super helpful and responsive with helping me set up the account.
Very efficient and easy to use service! Used to store uni items in between tenancies- team was incredibly helpful in providing advice about which unit/storage method to use. Ended up with a palette which was a generous size. All we had to do was put our items on it and they took care of wrapping/moving/securing which was really useful and sped up the process. Would recommend (especially if a student looking to store items)!
Had a great experience at this store. Junaid was very polite & helpful. Offered a competitive quote & got signed up straight away hassle & stress free. Thankyou for your assistance Junaid ☺️
Absolutely STARS!!! Junaid and Barbara are so helpful, and always willing to help. Can’t get any better service from these guys… they tick all the boxes. I’d highly recommend Safestore York Rd, just because of these two absolute gems. Keep up the great customer service guys, and keep smiling. 😊
Dead easy to set up. Went down a couple of weeks before we needed the unit and had a tour to get a feel for the sizes of the unit to make sure we were getting the right one. No deposit was a great bonus as saving as much as possible when moving house is great. Junaid, the manager, is a great and friendly guy; little details like remembering your name when you come down, even if you’re only dropping stuff off, are a welcome touch. Onsite facilities like trolleys for boxes and pallet jacks make everything much easier to unload. The security of the facility seems great too, with lots of CCTV everywhere, so it gives you good peace of mind leaving your belongings in the unit. Inside the reception, there are lots of essentials when packing at reasonable prices too. We signed up and got a £15 voucher for boxes, etc., and a free padlock, just making everything even easier for us. If you’re looking for a storage unit long-term or short-term, then I can’t recommend them enough; they have great spaces and are not overly pushy on sales, which can often put me off somewhere.