Chaffinch

Chaffinch is an independent document management company established in 2011. It is based in the Midlands and operates nationwide. The company specialises in serving high-growth businesses, charities, the public sector, and SMEs. Its services include secure storage, shredding, scanning, and automation.

Chaffinch acquired Knightstor Archive Storage Limited in October 2014, WN Security Shredding Limited in November 2016, and Quantor Scanning Limited in December 2020. In March 2024, it launched Aviary, a cloud-hosted document management system. Chaffinch became a Klippa Implementation Partner in April 2024 and introduced a proprietary online file management system in May 2024. It sponsors the Mow Cop Killer Mile event. Its services include an audit trail and unbroken chain of custody.

Chaffinch provides business-to-business document shredding and information services, managing confidential waste for offices and companies in Stoke-on-Trent. The professionalism of the team comes up often in feedback, with Lindsey, Callum Rowley and Alastair singled out for their knowledge and helpfulness. Customers describe being kept informed throughout, from the initial enquiry to the delivery and later collection of the bin, along with the waste certificate confirming that documents were destroyed as agreed. Explanations of the process and the pricing are called clear, and the work is described as prompt, efficient and dependable, even when requests arrive at short notice.

Reviewers mention the choice of containers, ranging from bags and wheelie bins to a 660-litre lockable bin, and note that outsourcing confidential waste saves staff hours of shredding. Alastair is credited with expertise on GDPR matters, giving businesses reassurance. Tidiness is a theme that recurs, with one office said to look noticeably neater once old files had been cleared. The pricing is described as fair, with quotes provided beforehand, and the documentation supplied afterwards is praised as a sign of trustworthiness and thoroughness, which reviewers connect to the confidential handling of files.