Armadillo Self Storage Newcastle, on Industry Road, is described by reviewers through a friendly team, with Lena (Leana), Gregg and Emily named repeatedly for smooth, clearly explained check-ins, particularly for students storing belongings over the summer and first-time users of self storage. Reviewers highlight moving equipment provided on site, straightforward online booking, and a clean, easy-to-access facility. One detailed review describes strict opening hours enforced firmly, including a confrontation with a staff member over a customer leaving shortly after closing time, which the reviewer found upsetting despite an otherwise smooth check-out process with a fair pro-rata refund policy. As a self storage facility in Newcastle upon Tyne, Armadillo Self Storage Newcastle holds a 4.8-star average from 292 Google reviews.
Reviews
4.8 / 5 · 292 totalNice, clean storage units and lovely and tall so fitted a lot in. Most of the staff were also lovely. I wanted to warn people to take note of the opening times because these aren’t super long and they’re very strict about sticking to these. I know a lot of units are 24/7 and I hadn’t fully thought through the consequences of this one not being so too when I booked it. It was obviously my oversight but it proved very stressful using this one alongside work because of the opening times (I work some weekends too). Furthermore, one of the staff members made me cry on one day because I had had a very stressful and long day at work and had been running around the unit trying to finish on time for them closing. She confronted me at 5.40 (10mins post closing time) as I was leaving and said “what’s happening here then” in a nasty tone, to which I was shocked and explained that I was leaving. She continued to question whether there was anyone else with me and asked multiple times, despite me saying no from the start. I understand she was probably very stressed but I thought this was super rude, intimidating and completely out of order to treat me like this. Otherwise, the check out process went smoothly and they allow for a refund after 2 weeks of use + charge daily for anything over that so it was a very reasonable price. I just don’t know if I would use them again as for me, the opening times were a huge problem. Just worth considering before someone rents a space!
Thank you Lina for giving us a great last minute offer for changing the locker size ! And great service at reception and lockers are easy to use ! Booked same day no issues
The team at Armadillo Storage are amazing! So easy to work with and chat about needs. Greg was great taking me to different sized units until we found one that fit our needs and price. All around great team!!
Emily was brilliant, made the process of checking in super quick and clear. Second time with Armadillo, highly recommend especially for students 🫶😌
Excellent service from start to finish and reasonable cost - can highly recommend. We used the storage for our daughter's university things over the summer months. Online booking was simple and straightforward, the check in process was simple. On arriving at the location we were greeted by a super friendly, helpful representative who showed us around and explained how everything works. Impressed and would recommend to others.
The process was very smooth and there were no surprises when I got there. The staff are very friendly and helpful, no complaints from me.
Very convinient storage, very friendly stuff!! Recommend it