Reviews
4.5 / 5 · 11 totalBlatant mis-selling and abysmal customer service. I reserved and paid a deposit for a 100 sq ft ground floor unit (explicitly stated on my booking confirmation). Upon arrival, I found they had allocated me a 1st floor unit (D20) with no lift access, restricted 6ft height clearance at one end, and a buggy app that constantly throws error messages when trying to unlock the smart lock. When I emailed customer service to get the ground-floor unit I actually paid for, an advisor named Amy waited two days just to offer me a single 50 sq ft unit—half the size I paid for—and arbitrarily put an unauthorised move-in date on my account without my consent. I replied explaining that 50 sq ft does not cover what I paid for and laid out clear, reasonable options. Almost 3 days with zero response from them, yet their automated system keeps chasing me for move-in check-ins I never agreed to. Selling a first-floor unit as a ground-floor unit is direct misrepresentation, and their support team is completely unhelpful. Avoid.
Every member of staff I’ve dealt with both at the site and in customer services have been professional, friendly and helpful making my experience much easier at a stressful time
Chris was very helpful 5 stars in our eyes super star
Chris was brilliant, really helped and showed me round and explained everything. Was clear.
First time I have used storage , handy location , all very clean and new , good opening price and a big thanks to Chris who helped me navigate the app and the locking of the unit .
Chris is an absolute superstar so informative and helpful would definitely recommend for storage
All went well nick was a star