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Cinch Self Storage

Cinch Self Storage

5.0(312 reviews)See reviews ↓·Luton

About the company

Cinch Self Storage was founded in 2010 and started in Oxfordshire in the late 2010s. The company operates multiple stores across the UK. It offers storage units ranging from 10 sq ft to 300 sq ft. All units are individually alarmed and monitored by 24/7 CCTV, and the facility is protected by gated access. Flexible rental terms are available with no long-term contract, and refunds are provided for any unused storage days.

The company accepts deliveries for customers and helps arrange move in and move out. Services include serviced offices, document storage, warehousing, retail storage, business storage, student storage, furniture storage, and secure storage. It supports local communities and offers a pick-up service for storage needs. Extended access hours are provided between 6am and 11pm. A 14 days notice is required to leave a unit.

What customers say

Based on genuine customer reviews

Helpfulness and patience from staff emerge as the theme that recurs most across feedback on this Dunstable self storage facility. Mustafa, Lee and Aaron are named repeatedly for guiding customers as they choose and secure a unit, explaining each step clearly and answering questions thoroughly, with one account describing how a chance call was handled with exceptional service from the outset.

Reviews regularly refer to the cleanliness and security of the building, noting that the site is well maintained and feels safe, with CCTV coverage adding reassurance for those keeping equipment over longer periods. The units themselves are described as clean, secure and easy to reach, and several people note that the team took time to identify a suitable option and a competitive deal rather than rushing a decision.

Praise also covers the smooth handling of moves into storage and the supportive attitude shown when customers changed their minds or needed extra guidance. Friendly, professional communication before and during the rental comes up often, alongside appreciation for staff who go beyond what is expected to resolve queries and keep the process stress free from start to finish. It is the personal attention of the named team that customers return to when describing their experiences.

Cinch Self Storage — Customer photo
Cinch Self Storage — Customer photo

Reviews

Reviews are taken from publicly available sources.

AJ
ally jam29 August 2026

Excellent service from start to finish. The storage facility was clean, secure, and very reasonably priced. A special thank you to Mostafa, who was incredibly friendly, helpful, and professional throughout the whole process. He made everything easy and straightforward. I highly recommend this storage facility!

AA
Ashraf and Jackie Farahat29 July 2026

Professional and knowledgable. Mustafa did an excellent job of navigating us through the process of renting the space. Lee was equally supportive. The storage space was clean and secure. Thank you

GC
Grant Coren27 July 2026

The team at Cinch Storage could not have been more patient, helpful and supportive as I took an eternity to decide what storage option was best for me. Once decided, the move was seamless and the facilities outstanding. Thank you so much for your patience.

DL
D L D “zash” REACTS17 July 2026

​If you are looking for an honest, professional, and stress-free storage experience, we cannot recommend Lee and Mustafa at Cinch Storage highly enough. We came to Cinch after dealing with Storage King Dunstable, where what seemed like a dream at first quickly turned into an absolute nightmare, leaving us feeling incredibly misled and frustrated. From our very first interaction after that ordeal, Lee was absolutely excellent. His customer service was incredible from the get-go, completely turning a stressful situation around and giving us the confidence to visit the facility in person. ​When we arrived, Lee personally took us on a thorough walkthrough of the facility. He didn't just show us a space; he took the time to understand our exact requirements and showed us options that perfectly suited our needs. From there, the way Lee and Mustafa worked together to handle the rest of our inquiry was seamless. They are both genuinely friendly, welcoming, and incredibly supportive, making us feel completely valued as customers from start to finish. They went above and beyond to ensure we secured the absolute best price and the perfect deal for our budget, proving that top-tier service can also come with superb value for money. ​Coming from a place where we felt misled before, their total transparency was a breath of fresh air. They provided all the information we needed upfront, clearly explaining the access details, rules, and setup so there were absolutely no surprises. On top of the brilliant service, the entire site is incredibly clean, tidy, and fresh, which gave us complete peace of mind about storing our belongings here. Lee and Mustafa are an absolute asset to Cinch Storage, absolute masters of great customer service, and we are so grateful for their help!

LN
Lisa N10 July 2026

We are absolutely thrilled to provide the highest possible recommendation for Lee and Mustafa. Our experience securing a storage unit was truly outstanding and completely stress-free, which is incredible considering it all started by complete accident! We had actually intended to call our original storage provider, but accidentally dialled Cinch Storage instead and spoke to Lee. His exceptional service right from that first phone call completely won us over. We were so impressed that we decided to come down to the facility to have a chat. There, we met Mustafa as well, and they took the time to understand exactly what we were looking for. They found us a solution that perfectly suited our needs, and we were so happy that we ended up booking a unit on the spot. ​Here is why we highly recommend them: ​Top-Tier Service: Lee and Mustafa are the epitome of professional service. They are genuinely friendly, kind, supportive, and caring. They immediately put us at ease and were instrumental in helping us secure the perfect unit with complete confidence. To top it off, the pricing is superb and offers incredible value for money. ​Knowledge and Clarity: Their product knowledge is extensive, ensuring we had all the information needed to make the right decision. Crucially, they were thorough in detailing the facilities, patiently showing us how the setup suited our requirements, and explaining all the rules, regulations, and access details. Because of their clear, helpful guidance, there were absolutely no surprises. ​A Welcoming Experience: What truly stands out about Lee and Mustafa is just how brilliant and accommodating they are. From start to finish, they made the entire process easy, answering every single question we had with a smile and making us feel completely valued as customers. They are just great at what they do. On top of their fantastic service, the entire facility is incredibly clean, tidy, and fresh. ​Lee and Mustafa are an absolute asset to Cinch Storage, and we cannot recommend them highly enough!

RS
Remigijus Samatuchinas6 July 2026

Fantastic service from start to finish. The team were welcoming,helpful,and explained everything clear. The facility is spotless,well maintained,and very secure. Definitely recommend Cinch storage to anyone looking for reliable storage

GE
Glyn Edwards11 June 2026

Lee & Mustafa are brilliant. So helpful. Aaran to when he was branch manager at Dunstable.👍👍

Self storage facilities in Luton compared

Ordered by rating, weighted by the number of reviews — businesses with only a handful of reviews do not jump to the top automatically. 5 businesses in this category in Luton are compared.

RankProviderRatingReviewsOpen Sat.
1Cinch Self Storage (this page)★ 5,0312Yes
2Safestore Self Storage★ 4,8385Yes
3Cos Freight Ltd★ 4,8242No
4StorageMart★ 4,7190Yes
5Big Yellow Self Storage Luton★ 4,7355Yes
Contact
+441582551001cinchstorage.co.uk/facility/dunstableCemetery Rd, Houghton Regis, Dunstable LU5 5BJ
Working hours
Monday08:30–17:00
Tuesday08:30–17:00
Wednesday08:30–17:00
Thursday08:30–17:00
Friday08:30–17:00
Saturday09:00–16:00
SundayClosed